It is a style used in formal settings

since it is asking for her reaction to elnora's trouble at school you can rule out any answers with a positive response (b). then you can rule out (d), this is because it does not show the mother's reaction but the daughter's response. that leaves you with two options (a) and (c), by looking at the options you can rule out (c) because it isn't referring back to elnora's issues at school.

do you have options?

the third paragraph is the the soltion or ending of a story

churchill's serious tone makes it seem as though he is giving bad news rather than rallying support.