Alicia just created a fan page for the gift shop where she works. How can Alicia practice good customer service on the social media page?
A. Use the site to request personal information from customers
B. Make complaints received on the site lower priority
C. Delete negative comments
D. Ask fans for feedback or ideas

Which two sentences in this excerpt from leo tolstoy's the death of ivan ilyich reflect the author's belief that russia's rising middle class was unable to express genuine emotion?

What is the following animals could fly over mount ernest

Read this excerpt from we’ve got a job: the 1963 children’s march. though connor was commissioner of public safety, blacks knew that it wasn't their health and safety he intended to protect. and he certainly didn't put out their fires. between the late 1940s and early 1960s, more than fifty black homes and churches in birmingham were bombed. one neighborhood was hit so often, it was called "dynamite hill." no one was ever prosecuted, even when the police could identify the bombers. what is the tone of the excerpt? inquisitive sentimental apologetic scornful