Business Letter #1. Type an adjustment letter. This letter will be in full block form and will have all six parts that you have studied. Use the following list of facts and specifics:

1. Address: Mr. John R. Grissom
Credit Manager
Redondo Book Store
4319 W. 190th Boulevard
Redondo Beach, CA 90277

2. Purchased an encyclopedia set
3. catalog # 320887
4. April 3, 20__
5. The encyclopedia set was delivered to your residence on April 10, 20__.
6. Volumes 7 and 12 were missing from the shipment.
7. Request an adjustment. You would like to receive the missing volumes. If the missing volumes are not available, you would like to make arrangements to have the encyclopedias returned to the store and the purchase price of $236.54 removed from your account.
8. Your account number is J21104.

HELP ME PLEASE I NEED IT ASAP!!!

Address:Mr. John R. Grissom

Credit Manager

Redondo Book Store

4319 W. 190th Boulevard

Redondo Beach, CA 90277

Dear Sir,

 On April 3, 20__, I purchased an encyclopedia set, catalog #320887, when I received it on April 10, 20__, volumes 7 and 12 were missing.

 I would like to receive the missing volumes, and if they are not available I would like to make an arrangement to have the encyclopedias returned to the store and the purchase price of $236.54 removed from my account. My account number is J21104.

Sincerely,

Explanation:

1. read the following excerpt from franklin d. roosevelt's "fireside chat 19":

on the other side of the picture, we must learn also to know that guerilla warfare against the germans in, let us say serbia or norway, us; that a successful russian offensive against the germans us; and that british successes on land or sea in any part of the world strengthen our hands.

remember always that germany and italy, regardless of any formal declaration of war, consider themselves at war with the united states at this moment just as much as they consider themselves at war with britain or russia. and germany puts all the other republics of the americas into the same category of enemies. the people of our sister republics of this hemisphere can be honored by that fact.  

the true goal we seek is far above and beyond the ugly field of battle. when we resort to force, as now we must, we are determined that this force shall be directed toward ultimate good as well as against immediate evil. we americans are not destroyers — we are builders.

analyze the effectiveness of this excerpt. how does it function within the speech as a whole? how does the structure of the excerpt to convey the speech's purpose and key points? support your argument with evidence from the speech. (10 points)

a, overstatement is the answer