How do people decide which information to include in a functional document? a. they consider the purpose of the document. b. they think about their historical context. c. they scan the document for headings. d. they include only the most recent information.

Which of the following statements is most accurate? a. effective communication skills are not as important as technical skills. b. good communication skills can you in the classroom, on the job, and in your personal life. c. communicating effectively is not related to job success. d. learning to communicate effectively cannot be taught because communication skills are inborn.