Receptionists at hotels, reservation and cancellation counters, hospitals, etc. often need exact details on several heads. However, callers may not understand the need to do so. Write about any 4 ways (with examples) in which a receptionist can control the conversation.

Explanation: A receptionist in any establishment is the mirror of the company. Being polite and enthuasistic is key.

The following ways can be used by the receptionist to control the conversation.

1) Politely ask for spelling of names and addresses

2) Be honest with the caller and cheerfully offer assistance

E.g "My apologies, Mr Oscar is on the other line. Will you like to drop a voicemail"

3). Receive the call with enthuasism and ask direct questions.

E.g " It would be my pleasure to transfer your call to Mr. Mike - hold please"

4). Politely ask for information in the specific order needed.

i'm pretty sure it is 1) wants to hide her true feelings about robert. i'm sorry if it is wrong. good luck! : d