Because her coworker rita kept her eyes on her work and never said much, laura concluded that rita wasn't very smart. but when a new procedure was introduced on their floor and laura made several errors, rita showed her a simple way to remember each step. laura made the mistake of
a. failing to take responsibility for her mistakes.
b. failing to listen to others.
c. misjudging other people's abilities.
d. having a low level of self-esteem.