Acustomer is complaining in an angry voice that a product is defective. you notice that the product is not defective; rather, the customer needs to be trained on how to use the product correctly.

select the two actions to take when working with this customer.

stay calm to try to influence the customer to calm down.

match the customer’s level of anger to try to calm the customer down.

do not worry too much about the customer’s feelings; the customer is not important for business.

use good manners when speaking to the customer to show your respect.

Read the passage from a raisin in the sun. [lindner: ] but you've got to admit that a man, right or wrong, has the right to want to have the neighborhood he lives in a certain kind of way. and at the moment the overwhelming majority of our people out there feel that people get along better, take more of a common interest in the life of the community, when they share a common background. which words best describe lindner's tone, based on his use of the phrase "in a certain kind of way”? disdainful and demeaning confused and indecisive warm and welcoming surprised and amazed