What factors lead people to criticize their society rather than simply accept it?

Which excerpt from leo tolstoy's the death of ivan ilyich reflects the author's opinion that the members of the medical profession don't really care about their patients?

Robert was not waiting for her in the little parlor. he was nowhere at hand. the house was empty. but he had scrawled on a piece of paper that lay in the lamplight: "i love you. good-by—because i love you." what significant idea, presented throughout the novel, does robert's final departure and note highlight? edna is ultimately alone in her rebirth. edna needs to find solace in her children. edna will never be truly loved by anyone. edna should not have forsaken her family.

What reasons does the author give to support the claim that it is difficult for a message to move people to take action?