Unit 12 exceed customer expectations
learning outcome 1 understand how to exceed customer expectations
assessment criteria 1
1.1 explain how customers form expectations of the service they will receive
1.2 explain legislation, organisational policies and procedures that can limit or vary the
service offer
1.3 explain the types of actions that customers are likely to perceive as adding value
1.4 explain how to recognise when actions taken to offer added value could be built into the
service offer

c. our lives go by quickly, so take time to enjoy each moment.

explanation:

imagery :

"facing the rising sun of our new day begun"

paints a vivid picture and emphasizes the meaning, purpose, and emotional weight of the piece

alliteration:

"sing a song full of the faith".

contributes to the musical quality

oxymoron:

"silent tears"

intensifies the emotional content of the poem

simile :

"loud as the rolling sea"

conveys a sense of widespread rejoicing

explanation:

mark brainliest

taken from the novel “the adventures of huckleberry finn” by mark twain (1884), the author narrates about social issues and norms related to morality, prejudice, and slavery. twain included the excerpt above in order to discuss a moral conflict that huck is in: following the moral values he has received from the society in which he lives. moreover, there are moral issues such as gilt and blame discussed here. in the excerpt above, which is part of chapter xvi, huck faces a dilemma: jim to escape or telling miss watson about jim’s flight. huck feels confused, since by choosing one action or another someone is going to get hurt. both jim and miss watson have him in different ways; jim has protected him and has been very kind with him and miss watson has him with his education. the following sentence is a clear example of the dilemma huck faces when he narrates what his conscience tells him: “what had poor miss watson done to you that you could see her niger go off right under your eyes and never say one single word? ”.