English, 10.09.2019 18:30 myvenus88

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suppose you study a group of successful companies and you find that they emphasize customer focus, or quality improvement, or empowerment; how do you know that you haven't merely discovered the management practice equivalent of having buildings? how do you know that you've discovered something that distinguishes the successful companies from other companies? you don't know. you can't know--not unless you have a control set, a comparison group.
references:
collins, j. c., & porras, j. i. (2002). built to last: successful habits of visionary companies. new york, ny: harper paperbacks.
one has to ask oneself how you know that you've discovered something that distinguishes the successful companies from other companies? otherwise, you can fall into a trap that is the same as identifying "the management practice equivalent of having buildings" (collins & porras, 2002, p. 14).
references:
collins, j. c., & porras, j. i. (2002). built to last: successful habits of visionary companies. new york, ny: harper paperbacks.
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