The text discusses a cultural value, simpatía, prominent in spanish-speaking countries. although simpatía has no direct english translation, it generally refers to

Charm

Explanation:

 The word simpatia has no direct English translation, although the same word has several meanings in Spanish and Portuguese, of which, at least of of them   corresponds to the English meaning as a verb: to support, to understand. But it generally refers to charm , a special quality of a person thay makes them attractive; also a lucky object that is used to prevent  or heal enfermities.

because it's a cool name

explanation:

(d) alice notices that the glass is melting away. because that aint real