Look at this excerpt from a manual for sunfun inc.
* in the image above*
how is this section organized?
a: by order of importance
b: point by point
c: compare to contrast
d: step by step

D, step by step

Explanation:

The directions are telling an employee what they should do with customers in order

D: step by step

Explanation:

The section organized by step by step.

In the excerpt, it explains what to do if a customer is in need of assistance. Step by step they explain what you should do if a customer needs help.

i believe the answer is d

the answer is "began" because it is a action that can be done