1. page 31: "most of the classes are devoted to personnel issues, teaching lessons in teamwork and employee
motivation." why do you think a fast-food restaurant's training devotes so much time to these topics instead of
food quality, the menu, or other topics?

What makes this part of the anecdote about elisa effective? when [elisa] finally walks home, after seven hours of standing at a cash register, her feet hurt. she's wiped out. it makes the reader trust the author as an authority on teenage issues. it uses emotional language to the reader experience elisa's daily challenges. it presents facts to support the long hours elisa is required to work.