11. when transferring a call to another person in the company, the best policy is to a. advise the caller to leave a voicemail if the person to whom the call is being transferred isn't available. b. tell the caller the name, department, and extension of the person to whom the call is being transferred. c. simply transfer the call and hang up. d. ask the caller to call back using the proper extension.

B. Tell the caller the name, department, and extension of the person to whom the call is being transferred.

Explanation: If you need to transfer a call, make sure you know the proper procedure. In many cases, this involves putting the person on hold so you’re able to dial another’s extension. You’ll have two people on the line for a moment. Make sure the person you’re talking to knows that you’re transferring the call and to whom he or she is being transferred. You should do this before you put that person on hold. Again, give the person on your phone the extension of the person to whom you’re transferring, in case the person is disconnected. Then, let the person in your firm know that you’re transferring the individual. "PF"

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