(25 pts ! )

hi, can you correct this conclusion for my essay (structure/voc./gramar/ponctuation :

to sum up, although there are two sides to a coin , i believe that mobile phones generally do improve the quality of our life and i'm concerned that those multi-tools should be used worldwide nowadays. and in my estimation, the pros outweigh the cons.

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Which two elements does this excerpt from a christmas carol by charles dickens contain? "a small matter," said the ghost, “to make these silly folks so full of gratitude." "small! " echoed scrooge. the spirit signed to him to listen to the two apprentices, who were pouring out their hearts in praise of fezziwig: and when he had done so, said, "why! is it not? he has spent but a few pounds of your mortal money: three or four perhaps. is that so much that he deserves this praise? " "it isn’t that," said scrooge, heated by the remark, and speaking unconsciously like his former, not his latter, self. "it isn't that, spirit. he has the power to render us happy or unhappy; to make our service light or burdensome; a pleasure or a toil. say that his power lies in words and looks; in things so slight and insignificant that it is impossible to add and count ’em up: what then? the happiness he gives, is quite as great as if it cost a fortune." he felt the spirit's glance, and stopped. "what is the matter? " asked the ghost. "nothing particular," said scrooge. "something, i think? " the ghost insisted. "no," said scrooge, "no. i should like to be able to say a word or two to my clerk just now. that's all."

Which describes the effect the use of figurative language has on the tone of this excerpt? select all that apply

How can you avoid the problem of groupthink? a. by choosing a group leader to direct the group b. by composing the team of only like-minded individuals c. by encouraging all members to voice their opinions d. by keeping quiet when you disagree with another group member's opinion