Engineering, 11.03.2020 18:14 hellodarkness14

While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring your message in a sensitive way. Most negative messages take an indirect approach, using a buffer, providing reasons, delivering the bad news with empathy, and closing pleasantly. What buffering technique are you using if you show in your opening that you care and are concerned

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