Joe, a project manager, calls your extension because his computer just crashed. He lets you know that his computer will not connect to the internet, that he has lost multiple files, and he needs to get things back up and running in the next hour due to an important meeting he is scheduled to host. He is irritated because he is working on an older laptop and is getting a new one next week. He says that he knew this would happen and wishes that this laptop worked for just one more week. He is agitated and in a panic. He is afraid that he has lost all his important documents and is blaming the company’s technology. As you ask him questions to find out more about the problem, you make the rookie mistake of asking, “Have you tried restarting your computer?” Joe explodes in a rage and screams that he already told you that he did and that you are not listening to him. You are now in a situation where you not only need to determine the cause of the problem and fix it, but you also need to calm this individual down so that you can get clearer and more accurate information. What do you do?

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Read this excerpt from helen keller’s autobiography, the story of my life. have you ever been at sea in a dense fog, when it seemed as if a tangible white darkness shut you in, and the great ship, tense and anxious, groped her way toward the shore with plummet and sounding-line, and you waited with beating heart for something to happen? i was like that ship before my education began, only i was without compass or sounding-line, and had no way of knowing how near the harbour was. "light! give me light! " was the wordless cry of my soul, and the light of love shone on me in that very hour. . the morning after my teacher came she led me into her room and gave me a doll. the little blind children at the perkins institution had sent it and laura bridgman had dressed it; but i did not know this until afterward. when i had played with it a little while, miss sullivan slowly spelled into my hand the word "d-o-l-l." i was at once interested in this finger play and tried to imitate it. when i finally succeeded in making the letters correctly i was flushed with childish pleasure and pride. running downstairs to my mother i held up my hand and made the letters for doll. i did not know that i was spelling a word or even that words existed; i was simply making my fingers go in monkey-like imitation. in the days that followed i learned to spell in this uncomprehending way a great many words, among them pin, hat, cup and a few verbs like sit, stand and walk. based on this excerpt, which words best describe helen keller?

Open this link after reading about ana's situation. complete each sentence using the drop-downs. ana would need a minimum of ato work as a translator. according to job outlook information, the number of jobs for translators willin the future.