Direction; Given the example above, Common Causes of Faulty Internet Connection, fill out the worksheet by applying 9 basic steps in diagnosing fault in a
network. Complete the form by testing or initiating solutions to the problem.

Worksheet in Diagnosing Fault: Faulty Internet Connection

Computer Lab.


Date: Check by: Repaired by:

1 Identify the
symptoms and
potential
causes

Faulty Internet Connection.

2 Identify the
affected area

Computer laboratory 1.

3 Establish
what has
changed

What are the initial configurations or repair you have done.

4 Establish the
most probable
cause.

Determine the cause of problem if initial step/s failed.

5 Determine if
escalation is
necessary

Determine the other factor