What is the MAIN purpose for including a foil in a story?

Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

William travels a lot on business purpose. he needs to regularly communicate with his business partner. he also needs to send out weekly reports to his boss while he is traveling. which web-based application best suits william’s needs? (social media, webmail, wiki) is the best web-based application for william. he can access this application via the internet using a (digital cable, fax machine, web browser).

When is it most apprpriate for a development team to change the definition of done