A customer complains that the network connection on the laptop is intermittent. The customer states that they are using a wireless PC card for network connectivity. The customer believes that the laptop may be too far from the wireless access point; however, he does not know where the wireless access point is located. As a technician, you need to be able to ask questions that will be recorded on a work order. What are 5 closed-ended questions and 5 opened-ended questions that you would ask a customer.