A technician has a client’s laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop’s issue? A. Document finding, actions, and outcomes
B. Identify the problem
C. Establish a theory
D. Establish a plan of action to resolve the problem

This chapter lists many ways in which becoming computer literate is beneficial. think about what your life will be like once you’re started in your career. what areas of computing will be most important for you to understand? how would an understanding of computer hardware and software you in working from home, working with groups in other countries and contributing your talents.