E-mail policies as part of the IG program must not be too restrictive. It may be tempting to include catchall policies that attempt to tamp down user behavior, but such efforts cannot succeed.

Some steps is needed by speaking with stakeholders on how to know their needs and patterns which must go through some procedures for better performance.

Explanation

A necessary steps to go about this,  is to speak with participants on how to understand their needs and usage patterns and then passing through some series of policy draft allowing for better input.

It may be required that some modifications and exceptions in technology needs to come in and an additional technology is necessary  to engage users while storing information safer assets and meeting important legal and compliance request.

the answer would be d. online forums.

hope it