subject
Computers and Technology, 03.04.2020 17:47 Uschi

Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent.
How can a system administrator give the sales operation team read/write access to all escalated cases?
a. Create a case escalation rule.
b. Create a case assignment rule.
c. Create a criteria-based sharing rule.
d. Create an ownership-based sharing rule.

Comment: In my org, I saw the drop down does not show the option for owner ship based sharing, Its shows only for criteria based sharing
However, lot of material on web shows both as the right solution, Can you explain this

ansver
Answers: 1

Another question on Computers and Technology

question
Computers and Technology, 23.06.2019 03:10
Acomputer has a two-level cache. suppose that 60% of the memory references hit on the first level cache, 35% hit on the second level, and 5% miss. the access times are 5 nsec, 15 nsec, and 60 nsec, respectively, where the times for the level 2 cache and memory start counting at the moment it is known that they are needed (e.g., a level 2 cache access does not even start until the level 1 cache miss occurs). what is the average access time?
Answers: 1
question
Computers and Technology, 23.06.2019 12:00
3. when you right-click a linked spreadsheet object, what commands do you choose to activate the excel features? a. linked worksheet object > edit b. edit data > edit data c. linked spreadsheet > edit d. object > edit data
Answers: 2
question
Computers and Technology, 23.06.2019 21:30
To move a file or folder in microsoft windows, you can click and hold down the left mouse button while moving your mouse pointer to the location you want the file or folder to be, which is also known as.
Answers: 3
question
Computers and Technology, 23.06.2019 21:30
Enzo’s balance sheet for the month of july is shown. enzo’s balance sheet (july 2013) assets liabilities cash $600 credit card $4,000 investments $500 student loan $2,500 house $120,000 mortgage $80,000 car $6,000 car loan $2,000 total $127,100 total $88,500 which expression finds enzo’s net worth?
Answers: 1
You know the right answer?
Universal containers set the organization-wide defaults for cases to private. When a case is escalat...
Questions
question
Mathematics, 28.06.2019 10:50
question
Mathematics, 28.06.2019 10:50
question
Mathematics, 28.06.2019 10:50
question
Mathematics, 28.06.2019 10:50
question
Mathematics, 28.06.2019 10:50
question
Mathematics, 28.06.2019 10:50
question
Mathematics, 28.06.2019 10:50