Computers and Technology, 27.03.2020 05:28 Tyrant4life
Which two recommendations should a Consultant recommend to improve agent experience and reduce response and resolution times?Universal Containers’ Call Center Agents have limited visibility to customer support levels, resulting in inconsistent response times and lengthened resolution times.
A. Configure Case Assignment based on Case PriorityB. Create a Report of all active Entitlements grouped by CustomersC. Add the Entitlements related list to Account Page LayoutD. Configure Success, Warning, And Violation Actions for Milestones
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Which two recommendations should a Consultant recommend to improve agent experience and reduce respo...
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