Joseph Juran provided guidance regarding how to conduct quality planning, quality control, and quality improvement. Which of the following items is NOT part of Juran's Quality Trilogy?
a. identify all customers and their needs, develop requirements, and develop methods to satisfy those requirements.
b. work to identify root causes, not just symptoms
c. determine what to control, establish measurement systems, establish standards and compare performance to standards.
d. select and support improvement projects, select and implement solutions, and maintain control of improved processes.

What kind of motivation is katrina showing? use the drop-down menu to complete the statement. katrina is using motivation because she is personally interested in learning more.

Gerard is currently working as an entry-level customer support technician, but he would like to someday become a software developer. what is the best first step to understand what he should do? ask his manager for a new job or at least a job recommendation study graphic design in order to obtain the necessary skills use career resources to investigate what skills and education are required work part-time as an entry-level web developer question 13 (true/false worth 6 points) (08.03 lc) career resources are used to explore career options and find career information. true false question 14(multiple choice worth 6 points) (08.01 mc) classify the following skills: writing html code, evaluating color theory, using design principles. hard skills interpersonal skills people skills soft skills question 15 (true/false worth 6 points) (08.03 lc) a mentor is a person who is advised, trained, or counseled by a trusted mentee. true false

Acomputer has a two-level cache. suppose that 60% of the memory references hit on the first level cache, 35% hit on the second level, and 5% miss. the access times are 5 nsec, 15 nsec, and 60 nsec, respectively, where the times for the level 2 cache and memory start counting at the moment it is known that they are needed (e.g., a level 2 cache access does not even start until the level 1 cache miss occurs). what is the average access time?