A customer reports that recently several files cannot be accessed. The service technician decides to check the hard disk status and the file system structure. The technician asks the customer if a backup has been performed on the disk and the customer replies that the backup was done a week ago to a different logical partition on the disk. What should the technician do before performing diagnostic procedures on the disk

Back up the user data to removable disk

Explanation:

Before you work on a computer, especially anything that has to do with files not accessible, this might need to format the system because it might either be a virus or other forms of malware. Since backup was done to a different logical partition on the disk, the first thing to do before performing any diagnostic procedures on the disk is to back up the user data to a removable disk in order not to lose the information in the system.