Auser is claiming a host can be reached via the ip address but not through the name. what should a technician do first to resolve the problem?
add an entry to the hosts file
restart the client device
restart the dns server
restart the dns service

Add an entry to the HOSTS file

Explanation:

Hosts File: A computer file in an operating system to trace the link between the IP address and the domain name or host names. In a computer system Hosts file is timely updated to resolve any website issue. When a hosts file entry is valid, computer system does not look on the DNS and link the entry to the addresses in the hosts files.

To resolve the users issue a technician must add the name and IP address in the hosts file. Computer system view the hosts files (list of hosts name link with IP addresses) to solve the issue with IP addresses.

Steps to add host file.

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