The universal containers customer support organization has implemented knowledge centered support (kcs) in the call center. however, the call center management thinks that agents are not contributing new knowledge articles as often as they should. what should the company do to address this situation? ( select 2 )

a. require agents to check a box on case when submitting a new suggested article
b. create a dashboard for articles submitted by agents & approved for publication
c. measure & reward agents based on the # of new articles submitted for approval
d. measure & reward agents based on the # of new articles approved for publication

Which of the following had the greatest influence on opening the internet to the generly public

Write a computer program to calculate the three-phase fault current for a fault at f in figure 1.16, with the network normal, and with one line at a time removedproblems 1.1 write a computer program to calculate the three-phase fault current for a fault at f in figure 1.16, with the network normal, and with one line at a time removed 20 power system relaying from service. the positive-sequence impedance data are given in the accompanying table. use the commonly made assumption that all prefault resistance values are (1.0+j0.0) pu, and neglect all resistance values. calculate the contribution to the fault flowing through the cb b and the voltage at that bus. for each calculated case, consider the two possibilities: cb b2 closed or open. the latter is known as the stub-end fault í• figure 1.16 problem 1.1 system data for figure 1.16 from to positive sequence 0.0+j0.1 0.05j0.15 0.04 j0.2 0.01 jo.i 0.015 + j0.15 0.01 j0.19 0.01 +j0.19 0.03+j0.1 0.0+j0.08 6 6 6 from service. the positive-sequence impedance data are given in the accompanying table. use the commonly made assumption that all prefault resistance values are (1.0 + j 0.0) pu, and neglect all resistance values. calculate the contribution to the fault flowing through the cb b1, and the voltage at that bus. for each calculated case, consider the two possibilities: cb b2 closed or open. the latter is known as the “stub-end” fault.

The “rule of 72” is used to approximate the time required for prices to double due to inflation. if the inflation rate is r%, then the rule of 72 estimates that prices will double in 72/r years. for instance, at an inflation rate of 6%, prices double in about 72/6 or 12 years. write a program to test the accuracy of this rule. for each interest rate from 1% to 20%, the program should display the rounded value of 72/r and the actual number of years required for prices to double at an r% inflation rate. (assume prices increase at the end of each year.)