The him and it departments are working together to justify additional password training. the additional training would cost approximately with the that $100,000 expectation that password calls to the it desk will reduced by 20 percent. the it department has done a cost analysis of desk calls solving password issues. given this data and approximately 40 password calls per day, can the cost of the additional training be justified?
a. training will provide $146,000 savings in desk support and can be justified.
b. the results of training will provide $365.000 savings in desk support and can be justified.
c. the cost of training will be recouped in less than half a year and can be justified.
d. the cost of training is not justified because qualitative results cannot be measured to calculate a return on investment.