The desk received a call from a user who cannot get any print jobs to print on the locally shared printer. while questioning the user, the technician determines that no users can print to the printer, and the printer indicates it is "offline." the technician instructs the user on how to place the printer in the "online" mode, but print jobs are still not printing on the printer.

which of the following is the next step to take to resolve this issue?

a. power cycle the printer.
b. replace the printer cable.
c. delete and re-create the printer share.
d. replace the printer toner cartridge.

a. Power cycle the printer.

Explanation:

Power Cycle: To unplug the printer and restart it, is called power cycling. The peripheral devices often tend to stop working and the cause of this is not always easily figured out. So the first and easiest way that can be done to fix this issue is to run a power cycle. For this, you have to turn off the printer and unplug it. Then wait for a few seconds (at least 30) and plug in the printer again. Turn the printer on. Power cycle helps to resolve many basic issues. It is the easiest step to take before checking the printer cable, reinstalling printer or resetting the print spooler.