Sam wants to ensure that the tone of his informational e-mail matches his intent. he should a. delete the e-mail and phone the recipient instead b. read the message aloud to himself c. wait 72 hours before sending the message d. include several exclamation points to express enthusiasm

B. Read the message aloud to himself

Explanation:

By reading the message aloud, Sam can know how the receiving party will perceive the tone of the e-mail. He can then adjust his wording to further match his intent, or leave it as it is, if he feels it matches.

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