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Crm supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers such as list generators, campaign management systems, cross-selling and up-selling, customer service and support, contact centers, sales force automation, web-based self-service, call-scripting and campaign, sales, contact, and opportunity management.

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Crm supports traditional transactional processing for day-to-day front-office operations or systems...
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