Analyze the problem statement. select the correct answer.

vision: we want to maintain our high customer service standards as we gain more customers.

issue: we have limited staff who are highly trained. we could automate some tasks to expand the number of customers each employee can respond to.

method: create new software to automate unnecessary customer service tasks and monitor outcomes.
a. this is a clear, well-defined problem statement.
b. this problem statement does not provide a useful statement of method.
c. this problem statement does not describe the issues.