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The call to tech support was fairly routine. a first-time computer user had purchased a brand new pc two months ago and it was now operating much more slowly and sluggishly than it had at first. had he been accessing the internet? yes. had he installed any "free" software? yes. the problem is likely to be a(an)
(a) virus.
(b) zero-day attack.
(c) denial of service attack.
(d) dictionary attack.

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