An employee is setting up an outlook email account and calls the desk asking what to put for the incoming mail server. what is the answer?

Explanation:

To set up an Outlook email account, numerous settings are needed.  The most current ones are:

incoming server: eas.outlook.com (recommended)

Alternatively: outlook.office365.com (for business)

(If the account have IMAP or POP settings, use imap-mail.outlook.com and pop-mail.outlook.com respectively.  Also, incoming port 993 and 995 for IMAP and POP respectively)

outgoing server: smtp-mail.outlook.com (recommended)

alternatively: smtp.office365.com (for business)

Outgoing port 587

Note: settings may change over time.