When following proper netiquetter rules you should follow all of the following rules except question 11 options: don't use acronyms such as lol and ttyl unless you are sure the reader will understand them never write your e-mails in all caps unless you are intending to shout at the reader use sarcasm and jokes in your e-mails to make the reader laugh when sending group e-mails, respect people's privacy by typing the e-mail addresses in the bcc field