You are a small business owner. a customer purchases an item from your store, and after he gets home, he discovers it does not work. how should you handle this situation when the customer returns to the store to file a complaint? 

Asample of 200 rom computer chips was selected on each of 30 consecutive days, and the number of nonconforming chips on each day was as follows: 8, 19, 27, 17, 38, 18, 4, 27, 9, 22, 30, 17, 14, 23, 15, 14, 12, 20, 13, 18, 14, 20, 9, 27, 30, 13, 10, 19, 12, 26. construct a p chart and examine it for any out-of-control points. (round your answers to four decimal places.)