In which of the following situations would you want to use a word processing template? a. you need to write a letter to a company you’d like to work with, and have specific questions to ask. b. you need to write a letter apologizing to 250 customers who received a shipment of defective products. c. you need to write a letter of complaint to a company after experiencing negative customer service. d. you need to respond to your supervisors email, answering her questions.