Which of the following statements is not true about an evaluative interview?
a. the college wants to find out information not contained in your application form.
b. there is no written record kept of the comments you made during the interview.
c. the college wants to determine what you have to offer and how you would fit in.
d. the interview becomes a permanent part of your application file.

Gwen, a manager at exude apparels inc., received a message from a customer requesting a replacement for a purchased pair of shoes. exude apparels has a clearly stated no-return policy. gwen responded to the customer denying the request in a tactful and clear manner. despite this, the customer submitted a second request. in this scenario, which of the following is an appropriate response to the second request?