Organizational change can best be defined as a. innovation that affects employees and customers b. any alteration of people, structure, or technology. c. a "cleaning house" of the top executives d. rethinking the organization's target markets

b. any alteration of​ people, structure, or technology.

someone i feel is a leader in my life id have to say would be my mother because she has give me great advice in life and got me out of tough situations. some characteristics she has are creativity, honesty, commitment, respect for others, and communication. one example of a situation when she demonstrated leadership was when i was working late on homework and i started to get stressed and got upset, she asked me if i needed some , and she me with my work. she demonstrated communication and commitment.

i don't know if this is exactly what your looking for but i hope this !

answer; comparing the additional benefits and costs;