What should you do if a caller needs a particular question answered and you're completely uncertain about whom the caller should contact?                 a.  transfer the call to the person who you think might provide the correct information.      b.  ask the caller's name, number, and purpose of the call, and tell him or her that someone will call back in a few minutes.      c.  politely inform the caller that you don't know who the appropriate person is and transfer him or her to the office operator.      d.  put the caller on hold while you ask others in the office who the appropriate contact person might be.

Label each of the following statements true, false, or uncertain. explain your choice carefully. a. workers benefit equally from the process of creative destruction. b. in the past two decades, the real wages of low-skill u.s. workers have declined relative to the real wages of high-skill workers. c. technological progress leads to a decrease in employment if, and only if, the increase in output is smaller than the increase in productivity. d. the apparent decrease in the natural rate of unemployment in the united states in the second-half of the 1990s can be explained by the fact that productivity growth was unexpectedly high during that period.