The local bank is having far too many complaints about customer wait time. to compensate, the bank added one additional teller and instituted one queue that feeds all three teller lines. the line moved quickly, and even though someone’s overall wait time might not be shorter, complaints decreased. the bank’s reaction to the complaint employed which service factor?

Colter steel has $5,550,000 in assets. temporary current assets $ 3,100,000 permanent current assets 1,605,000 fixed assets 845,000 total assets $ 5,550,000 assume the term structure of interest rates becomes inverted, with short-term rates going to 10 percent and long-term rates 2 percentage points lower than short-term rates. earnings before interest and taxes are $1,170,000. the tax rate is 40 percent earnings after taxes = ?