Identify 3 metrics that could be put in place to determine the impact of the existing process on sears' operational efficiency and customer relationships?

1. To address customer relationships, a simple satisfaction survey could be given to the customers. This survey could be emailed to customers, or they could have the option to go online and complete it for a chance to win a substantial prize. The survey could be a Likert scale where customers have more options than just checking yes/no. 
2. To determine the impact of the existing process on the operational efficiency, the company could do a self evaluation or hire a third party to complete an evaluation. This evaluation would include input from employees and customers alike. It would also assess the company's process to achieving goals. 
 3. A study could be conducted by a third party to find trends in the company. This third party researcher could exam if there are any trends between the company's efficiency and customer satisfaction.

Secured loans are protected by collateral security. examples: title loans where the borrower uses the car title as collateral security interest rates are lower and repayments are longer therefore risk is low as a collateral security is given as guarantee to the bank in case of failure to pay the loanunsecured loans are not protected by collateral security but it is given on the creditworthiness of the borrower, trusting that she/he will pay on time. examples; payday loans is a short term loan where the borrower lends money from the bank and pays is back when the borrower receives his/her wages.interest rates are high and repayments are shorter. but the risk is high as no collateral security is given as a guarantee to the bank for payment of the loan