The top management of a cereal manufacturing company wants to change the packaging of their products and appeal to attract a younger age group. since the company is located in three cities, the top management wants the managers from each city to weigh in and give their suggestions for improvement. a group leader is first picked, and the problem to be solved is written down. after this, a questionnaire is e-mailed to all the participating managers. the managers are asked to list down solutions to the problem and e-mail the questionnaire back to the group leader. this scenario illustrates the first few steps of