Involves the design and arrangement of machines and furniture to avoid uncomfortable or unsafe experiences.

Anightclub has several types of employees, each with a specialized task. bartenders make drinks, bouncers check identification, bussers clear away old glasses, and so on. a shift supervisor is in charge, and a manager is in charge of the shift supervisor. at work the employees check the bulletin board, where their boss posts memos explaining changes in the rules. the bouncers are the most popular employees because they usually let their friends in for free, even if their friends don’t have id. in many ways, the club is a bureaucracy, but there is at least one significant element of bureaucratic organization missing. what is it?