Katya is developing a business message about a green initiative that her company is hoping to launch. in the process of creating the business message, she studies the background of the employees and considers their needs and priorities. this action belongs to which step of the aim planning process?

Three years ago, the city of recker committed to build a park and music venue by the river. it was expected to cost $2.5 million and be paid for from an additional meals tax in the community. the residents pushed back. local restaurants suffered as people ate out less or patronized restaurants in neighboring communities. the project has stalled, but the town council kept pushing it on. this spring, a flood devastated the venue. the town council appears to have suffered from bias