Kade, who manages a hotel, was recently explaining to deja, a regional manager, his quandary about whether to fire a front desk employee about whom several guests had complained. Kade described, "i first identified the problem as poor customer service, and then i brainstormed several solutions. I evaluated each alternative, and then i implemented my decision not to fire the employee. Instead i provided him with additional training. Finally, i followed up with an evaluation to see if his customer service skills had improved. " kade is applying the.

While cell phones with holographic keyboards are currently in the introduction stage of the industry life cycle, tablet computers are in the growth stage. in the context of this scenario, which of the following statements is true? a. the industry for cell phones with holographic keyboards will face greater competition than the tablet industry. b. while the industry for cell phones with holographic keyboards will focus more on product innovation, the tablet industry will focus more on process innovation. c. while the industry for cell phones with holographic keyboards can reap the benefits of economies of scale, the tablet industry will experience no such benefits. d. the industry for cell phones with holographic keyboards will face price competition, whereas, in the tablet industry, the mode of competition will be non-price.