Identify a topic in your specialization. (For IT students, Information Technology is not a topic, however, Millennials perceptions of smart phone technology could be a topic. For leadership students, leadership or leadership styles would be too broad. You could, however, compare leader and followers perceptions of leadership styles in private four year institutions. These are examples). What is the cited problem

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.