Business, 06.12.2021 21:30 RandomLollipop
Jane is a customer service manager. She has been collecting information about customers and their experiences at her place of work for the past six months. She has noticed that consumers are interested in more online options so she hired a web developer to expand the company Web site. What has Jane used to improve customer experiences?
Performance Based Evaluation (PBE)
Customer Relationship Management (CRM)
Key Performance Indicators (KPIs)
Customer Satisfaction Analysis (CSA)
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