Company Z understands that their business is at risk. How can they use step two in the Decision Making Process to reach their end goal of increasing sales and customer satisfaction?

You are to receive five gold coins from your great uncle as an incentive to study hard. the coins were originally purchased in 1982. your great uncle will deliver the coins the week after finals (assuming your grades are "acceptable"). the amount your great uncle paid for the coins is a(n): indirect cost.overhead cost.opportunity cost.sunk cost.